Our Responsible Travel & Sharing
Responsible to Travelers:
Asiana Travel Mate assumes responsibility for the services and facilities it delivers, as committed to travelers in a validated, personalized itinerary. We are committed to delivering what is promised in writing and will address any issues arising in the course of a tour towards an amicable settlement. The scope of our responsibility is complete and specific to all services and facilities we provide directly, over which we have complete control.
We extend our responsibility in an intermediary role to address grievances in the case of service or facility providers over whom we do not have complete control but whom we have contracted or officially endorsed. We are very selective in our choice of strategic partners that are an integral part of our operational or logistical capabilities and feedback from our travelers is appreciated and acted upon. We are implementing a system to set the criteria, evaluate performance and award a strategic partnership status that will carry our branding.
Additionally, our travel advisory personnel are committed to providing unbiased, accurate and timely information, to guide potential travelers in deciding on their choices. They are expected to have the traveler’s best interest at heart and refrain from any form of sales manipulation or verbal promises beyond their scope of ensuring its fulfillment.
Responsibility to empower employees
Asiana Travel Mate is committed to provide a conducive physical and intellectual working environment for its employees with opportunities for training, career development and stake-holding. We encourage an emergent leadership based on personal and professional integrity, a consistent record of competent service, as well as interpersonal and communicative skills. We expect that our travelers will be considerate of their sense of dignity and self esteem, and will appreciate their varied personalities and special gifts while being patient with their limitations. We believe in an egalitarian style of management, strong teamwork bonded by a common vision and ultimately the empowerment of the individual to realize their potentials and achieve fulfillment.
Responsibility for the natural environment
Operating in sensitive natural environments inhabited by people poses special challenges. Although local communities may traditionally have been custodians of their lands, they may often have limited control over development or may also inadvertently be responsible for environmental degradation. Our approach is to totally avoid or minimize any detrimental impacts of our operations in these areas, while promoting an awareness and action for the integrity of the ecosystem. Drawing upon the intimate knowledge of its people and expert sources, we try to be informed about the relational dynamics between the community, their environment and external factors, the status of flora and fauna and community livelihoods and resources. Our criteria for evaluating our impact is ultimately the outcome of our presence in contributing towards a better quality of life for the community and towards maintaining the integrity of the ecosystem.
In wilderness areas with no permanent settlements, we are committed to the best practices of wilderness travel and living, with the objective of maintaining its original nature. These standards prohibit the exploitation or damage to flora and fauna, the introduction of foreign biological species, threatening intrusions to breeding, feeding or watering sites, disposal of inorganic, non-degradable materials or substances, fire or chemical hazards and unnatural noises.
Besides the observation of these guidelines in wilderness areas, Asiana Travel Mate cultivates the corporate and individual practice of the 4 R’s: Reduce, Reuse, Recycle, Rethink and is actively seeking collaborations with organizations and individuals involved in conservation and community livelihood initiatives in Indochina
Read more about us: